Head to Health is a good place to start if you are looking for mental health information, services and support for yourself or someone you care about.

Call Head to Health on 1800 595 212

You can make a free call to Head to Health on 1800 595 212 for advice and connection to the local mental health service or support that is right for you. This may involve referring you to your local Head to Health centre or Pop Up clinic. 

The Head to Health Phone Service is available Monday to Friday, 8.30am to 5pm (except public holidays).

This is not a crisis service. For urgent support, call Lifeline on 13 11 14 or SuicideLine on 1300 651 251. If you need immediate help or are at risk of harm to yourself or others, call 000 now.

Head to Health adult mental health centres

Head to Health adult mental health centres provide a safe and welcoming space for adults, their family and friends, who may be in distress or crisis, or need help finding the right mental health services for their individual needs. 


You can access Head to Health centres by calling 1800 595 212 or by visiting your nearest centre. Head to Health centres provide free services. No appointment or GP referral is required.


Further information on the Head to Health centres service model is available here

Head to Health Pop Up clinics

Head to Health Pop Up clinics were initially established in NSW and Victoria to provide additional mental health support to people of all ages impacted by the COVID-19 pandemic. 

Head to Health Pop Up services will continue in the interim, to support continued access and transition to new and ongoing mental health services.

You can access Head to Health Pop Up clinics by calling 1800 595 212 or by visiting your nearest clinic. Head to Health Pop Up clinics offer free telehealth and COVID-safe face-to-face appointments. 

No appointment or GP referral is required.

Locations

FAQs

  • Head to Health services are a good place to start if you are looking for mental health information, services and support for yourself or someone you care about.

    Sometimes finding the support you need can seem overwhelming. Rather than jumping straight into a service that may not suit you, it can be helpful to talk to someone who can guide you to the right service, based on your individual needs and circumstances.

    Head to Health intake teams will work with you to find the right support for your individual needs. They will use their knowledge of the broad range of services available in your region to identify what services are best for you. This may include referral into a Head to Health centre or Pop Up clinic. 

  • Anyone living in Australia can call the Head to Health Phone Service on 1800 595 212 to receive advice and connection to the best local mental health services and supports according to their needs.
     
    Head to Health centres are for adults and their families, supporters and carers living in Australia who need mental health support. 

    Head to Health Pop Up clinics are for people of all ages living in NSW and Victoria who need support for their mental health. 

    Even if you have never sought help before, Head to Health services are here for you.

  • Calling Head to Health on 1800 595 212 is the first step to receiving the mental health support that is best for you.

    Once you enter your postcode, you will be connected to your local intake team who can provide advice, and if needed, referral into a local mental health support or service.  

  • You do not need to make an appointment to visit a Head to Health centre or Pop Up clinic. When you arrive, a trained mental health professional will take the time to talk to you and understand your immediate needs. An appointment may be made for further care after this initial conversation.

  • Head to Health centres and Pop Up clinics provide free and immediate mental health support for people in distress or crisis, and short to medium-term mental health care for people who need it.

    Head to Health staff will talk with you about your individual concerns to identify the support you need. This may involve receiving mental health care from a Head to Health centre or Pop Up clinic or referring you to other services and supports available in your region.

    Head to Health takes a broad approach when considering your circumstances, mental health and wellbeing, recognising that there are many factors that can have a negative impact on someone’s wellbeing. Whether you have experienced mental ill-health in the past, or if this is the first time you have reached out for support, Head to Health is here to help.

  • All Head to Health services are free. If we believe you will benefit from the support of another provider, where possible, we will ensure this is also a free or low-cost service.

    Services that are co-located in the same building but are not delivered by Head to Health, may incur a fee. You will be advised of any fees prior to any service.

  • Head to Health centres and Pop Up clinics offer immediate, short and medium-term care and can help you find the most appropriate services for your ongoing needs. This may be support offered from one or more services, depending on what’s best for you.

    Your initial conversation with a mental health professional will help to understand your individual circumstances. Head to Health is not intended to duplicate existing services or provide long-term care. If you need long-term care, Head to Health will help you find the support you need.

  • Head to Health services are here to help you and the people you care about.

    It can be hard seeing someone you care about experience mental health challenges. If you’ve noticed that someone you care for needs support, you can call 1800 595 212 to receive advice on the right mental health services to support your needs and the needs of the person you care about. 

  • Head to Health services are available to everyone, at no cost. An individual or their referring provider can call 1800 595 212 for advice and with their consent, referral into the most appropriate local service.

  • Yes. However, we will ensure that your care and the services you access fit in with your current care plan and supports. If you are already seeing a psychologist – or another relevant mental health professional – please advise us so we can identify the best types of services to meet your needs and identify any additional supports that you need in addition to your current care.

  • No, anyone can access Head to Health services, whether they already have a GP mental health treatment plan or not. If we believe you require a mental health treatment plan, we can discuss that with your GP with your consent.

  • With your consent, we can share all or parts of any advice and plans with your GP or other health care providers. If you prefer not to have this information shared with your current health providers, that is fine as well.
     
    To make sure we can link you to the best services possible and provide holistic care, we will encourage you to discuss any additional advice or support you receive from us with your GP or other health care providers.
     

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Page last updated 23rd August 2022