Overview

Head to Health Pop Up services are part of the broader Head to Health initiative. From 2021-22, the Australian Government is establishing a network of community mental health services under the Head to Health brand to provide multiple entry pathways (website, phone and face-to-face through physical centres and satellites) into mental health services.

Head to Health Pop Up services were initially established as an emergency response to provide additional help and support to people of all ages living in NSW, Victoria and the ACT who were experiencing mental health issues because of the COVID-19 pandemic.

Head to Health Pop Up services in NSW and Victoria will continue in the interim, to support continued access and transition to new ongoing mental health support services.

Head to Health Pop Up services in the ACT have transitioned to the permanent Canberra Head to Health centre. People living in the ACT can continue to access services through the centre and through calling 1800 595 212.

How to access services – if you are in NSW or Victoria, call 1800 595 212

You can take the first step towards finding mental health and wellbeing support that is best for you. The sooner you talk about your mental health, the sooner you’ll get the support you need to help you move forward and feel stronger.

The fastest way to access these free services is to call 1800 595 212. A skilled mental health professional will answer your call and take the time to understand what is going on in your life to connect you to the best support or service according to your needs. This may involve a referral to existing mental health services and supports or a referral to a Head to Health Pop Up mental health hub.

You can call 1800 595 212 Monday to Friday, 8.30am to 5pm (except public holidays).

This is not a crisis service. For urgent support, call Lifeline 13 11 14 or SuicideLine 1300 651 251. If you need immediate help or are at risk of harm to yourself or others, call 000 now.

Head to Health Pop Up mental health hubs offer free telehealth or COVID-safe face-to-face appointments. Services are delivered by a team of skilled mental health professionals.

A GP referral is not required.

Support for those who may be worried about a loved one

You may be concerned or worried about the mental health or wellbeing of someone in your life who you love, support or care for. You and the people you care about can find the right mental health services for the people you care about by calling 1800 595 212.

Anyone in NSW or Victoria can refer people in need to the Head to Health service. This includes referrals from GPs and other mental health providers, friends and family members.

Locations

Frequently Asked Questions

  • Head to Health Pop Ups are for all people living in NSW, and Victoria. These services are for anyone of any age, including children, young people and adults, who are experiencing distress or mental ill-health. This includes people experiencing addiction and families, supporters and carers. Even if you have never sought help before, Head to Health Pop Ups are here for you.

  • Head to Health staff will talk with you about your concerns to identify the support you need. This may involve referring you to existing mental health services and supports or a Head to Health Pop Up mental health hub.

    Head to Health Pop Ups take a holistic approach to your mental health, whether you have experienced mental ill-health in the past or if this is the first time you have reached out for support.

    Head to Health Pop Ups are here to help you find the right support for your needs. They draw on their knowledge of the broad range of services available in your region to identify what services are best for you. With your consent, Head to Health can also work with your General Practitioner (GP) to ensure they are kept informed about the support services recommended for you.

  • Sometimes finding the support you need can seem overwhelming. Rather than jumping straight into a service that might not suit you, it can be helpful to talk to someone who can guide you to the right service for you. Skilled mental health professionals staff the 1800 number. They know what care options are out there and can help you find the best support for your needs.

  • Call us on 1800 595 212 Monday to Friday from 8.30am to 5pm, except public holidays. Please note that we are not a crisis service so we only operate during business hours.

    For urgent support, call Lifeline 13 11 14 or SuicideLine 1300 651 251. If you need immediate help or are at risk of harm to yourself or others call 000 now.

  • Head to Health Pop Ups are comprised of the central 1800 595 212 intake, advice and referral number, and mental health hubs located within established community health care settings across NSW and Victoria .
    The first step is to call 1800 595 212, where our team will work with you to identify the support you need. If you are referred to a Head to Health Pop Up mental health hub for services, you can choose from telehealth or COVID-safe face-to-face appointments.

  • There is no cost for using the Head to Health Pop Up central 1800 595 212 intake, advice and referral service, and if you are referred to a Head to Health Pop Up mental health hub, there is no cost for services.
    If we believe you will benefit from support from another provider, where possible, we will ensure this is also a free or low-cost service.

  • With your consent, we can share all or parts of any advice and plans with your GP or other health care providers. If you prefer not to have them shared with your current health providers, that is fine as well. However, we encourage you to discuss any additional advice or support you receive from us with your GP or other health providers.

  • Yes. However, we will ensure that the services you access fit in with your current care plan and supports. If you are already seeing a psychologist – or another relevant mental health professional – please advise us so we can identify the best types of services to meet your needs.

  • No. Anyone in NSW and Victoria can call 1800 595 212, whether they already have a GP mental health treatment plan or not. If we believe you require a mental health treatment plan, we can discuss that with your GP with your consent.

Next Steps

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Page last updated 1st July 2022