Overview

Head to Health Pop Up services have been developed to support people of all ages living in NSW and the ACT, experiencing mental health issues. If your mental health is being impacted because of the COVID-19 pandemic, now is the time to reach out, even if you've never felt like this or asked for help before.

If you are in NSW or ACT, call 1800 595 212

Take the first steps towards finding mental health and wellbeing support that is best for you. The sooner you talk about your mental health, the sooner you’ll get the help and support you need, to help you move forward and feel stronger.

A trained professional will take your call, take the time to understand what is going on in your life, and if you need it connect you to the best support or service for you.

You can call 1800 595 212 Monday to Friday, 8.30am to 5pm (except public holidays).

This is not a crisis service. If you need immediate help or are at risk of harm to yourself or others call 000 now.

Head to Health Pop Up has been designed to provide mental health support to those still experiencing restrictions due to COVID in NSW and ACT, where mental health professionals will help people find the right care for them.

Support for others

You may have recognised a change in behaviour in someone around you, or you are aware of someone who has a clinically diagnosed mental health condition.

 Head to Health Pop Up services can help you, and the people you care about, find the right mental health services.

You can help support someone by calling 1800 595 212.

Anyone in NSW or ACT can refer people in need to the Head to Health service. This includes referrals from GPs and other mental health providers, friends or family members.

How to access services

The fastest way to access service is to call 1800 595 212. A trained mental health professional will ask you a range of questions to ensure your needs are appropriately identified.

There are 10 Head to Health Pop Up mental health hubs across NSW and 1 Head to Health Pop Up mental health hub in the ACT for COVID-safe face-to-face appointments. Services are free and provide mental health support delivered by trained teams of mental health professionals. These hubs are located in:

Frequently Asked Questions

  • Head to Health Pop Up is for all people in NSW and ACT. It is for anyone of any age, including children, young people and older adults, whose mental health is suffering because of the current pandemic. This includes people experiencing addiction, families and carers. Even if you have never sought help before, Head to Health Pop Up is here for you.

  • In the first instance, we will talk with you about your personal concerns to identify the support you need. We will then work with you to develop a package of support services that respond to your individual situation. That might involve referring you to existing mental health and other services or to a Head to Health Pop Up mental health hub.

    Head to Health Pop Up takes a holistic approach to your mental health, whether you have experienced mental ill-health in the past or if this is the first time you have reached out for support.

    We’re here to help you to understand the type of support you need. We draw on our knowledge of the broad range of services available to identify what best suits your individual needs. With your consent, we can also work with your GP to ensure they are kept informed about the support services recommended for you.

  • Sometimes finding the support you need can seem overwhelming. Rather than jumping straight into a service that might not suit you, it can be helpful to talk to someone who can guide you to the right service for you. Staff on our 1800 number are trained clinicians and are like tour guides for the mental health world – they know which care options are out there, so they can hold your hand and take you to the best solution. Head to Health Pop Up can also provide services onsite at Pop Up locations for those who need it, as well as telehealth services.
  • Call us on 1800 595 212 Monday to Friday from 8.30am to 5pm, except public holidays. Please note that we are not a crisis service so we only operate during business hours.

    For urgent support, call Lifeline 13 11 14 or SuicideLine 1300 651 251. If you need immediate help or are at risk of harm to yourself or others call 000 now.

  • Head to Health Pop Up comprises the central 1800 595 212 intake, advice and referral number as well as 10 mental health hubs across NSW and 1 in the ACT in established community health care settings.

    The first step is to call 1800 595 212 where our team will work with you to see what you need. If you are referred to receive services from a Head to Health Pop Up hub, you can choose from telehealth or COVID-safe face-to-face appointments.

  • There is no cost for using the Head to Health Pop Up central 1800 595 212 intake, advice and referral service, and if you are referred to a Head to Health Pop Up mental health hub there is no cost for services there either.

    However, not everyone who contacts us will be suitable for treatment at a Head to Health Pop Up mental health hub. If we believe you will benefit from support from another provider, where possible, we will ensure this is also a free or low-cost service.

  • With your consent, we can share all or parts of any advice and plans with your GP or other health care providers. If you prefer not to have them shared with your current health providers, that is fine as well. However, we will encourage you to discuss any additional advice or support you receive from us with your GP or other health providers because coordinating your care and reducing duplication is in your best interests.
  • Yes. However, we will ensure there is no duplication in your treatment and services you access. If you are already seeing a psychologist – or another relevant mental health professional – please advise us so we can identify the best types of services to meet your support needs.
  • No, anyone can call 1800 595 212, whether they already have a GP mental health treatment plan or not. If we believe you require a mental health treatment plan, we can discuss that with your GP with your consent.

Next Steps

Recommended resources from service providers

COVID-19 and its impact

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Page last updated 30th November 2021