COVID-19 Grief and trauma support for aged care

The app provides access to tools and resources to help bereaved people and gain practical strategies.
 

• App Store
• Google Play

To contact the grief, loss and bereavement service, call 1800 22 2200, 9am – 5pm AEDT, from Monday to Friday.

ACGB has bi-lingual staff who can work with clients in 12 languages:
English, Arabic, Czech, Farsi, French, Italian, Japanese, Maltese, Sinhali, Tamil, Spanish, Yiddish.

To use Translating and Interpreting Support (TIS),

1. call 131 450 first,
2. nominate your language and
3. ask to be connected to ACGB on 1800 22 2200.

For sign language interpreting services,

• contact Auslan on 1300 010 877,
• email interpreter.bookings@deafservices.org.au
• fax 07 3892 8511 or
• SMS text 0407 647 591.

Trauma-informed care policy resources including a trauma-informed care framework, webinars, workbooks and self-assessment tools. Access the resource package here.

Trauma-informed practice resources, including videos, webinars and online training. Designed to help aged care staff give trauma-informed care to others and understand self-care for themselves. Access the resource package here.

Trauma awareness and support resources on understanding trauma. Guidance on when to seek help, self-care strategies and resources for caring for a loved one affected by trauma. Access the resource package here.

Specialised clinical support and advice is available on the phone 24-hours, every day. Resources are also available for aged care staff, families, friends, loved ones, families of choice, and representatives and community visitors.

Call 1800 699 799, 365 days, 24 hours.

OPAN provides free, confidential and independent advice, information and education to older people, their families, friends and representatives. Ask for an advocate - someone who can give practical help and explore options or solutions on issues important to the person.

Call 1800 700 600, 6am – 10pm AEDT, 7 days.