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Accessibility and languages

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On this page
On this page
On this page

Accessibility standards and guidelines

Under the Disability Discrimination Act 1992, Australian Government agencies are required to ensure information and services are provided in a non-discriminatory accessible manner.

Since 2010, the department has undertaken activities to increase our ability to address the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) and build a structure to ensure continued improvement and enhancement.

In 2013, the Web Accessibility Project outlined an action plan and since then, has progressed a number of initiatives. One of these initiatives ensures that changes to policy, business processes, and governance were implemented, requiring staff and contractors to develop and publish web content, websites, web applications and mobile sites and applications that comply to WCAG 2.0 on launch.

headtohealth.gov.au has been designed to meet the Australian Government standard established in respect of this requirement.

If any information or service provided by headtohealth.gov.au is inaccessible or you are experiencing problems accessing any of the content on this website, visit our feedback page.

Using the site

You can use this website with only a keyboard. Please refer to the help guides for your browser to find additional information and support for keyboard use.

Supported keyboard navigation browsers are:

  • Latest Chrome
  • Latest Firefox
  • Safari 10
  • Edge

If you require a screen reader

For users that require a screen reader, this site is best used with JAWS (Job Access With Speech) screen reader on Chrome.


If you have hearing or speech loss

Language support / I don't speak English

Head to Health is committed to making content and resources available to people from diverse backgrounds, including non-native English speakers.

Information available in other languages

Visit the following pages to access information in these languages:


Translating and Interpreting Service (TIS National)

If you need mental health support in your language, contact Head to Health through the Translating and Interpreting Service (TIS National). TIS National covers more than 100 languages and is available 24 hours a day, 7 days a week, for the cost of a local call:

  1. Call TIS National on 131 450.
  2. Tell the operator the language you speak.
  3. Ask the interpreter to call Head to Health on 1800 595 212.

You may need to wait on the line for the interpreter, or the operator may need to call you back when an interpreter is available.

When you are speaking with the interpreter, they will call Head to Health for you and interpret your conversation.

You can also visit National Accreditation Authority for Translators and Interpreters (NAATI) for more translation and interpretation services.

Language support button

Illustration of the language support button

You can access the above language support information from anywhere on the site through the language support button.

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Language support button

You can access the above language support information from anywhere on the site through the language support button.

Hide for:
Illustration of the language support button